Free Support

We would like to offer you 30 minutes of Free Remote Technical Support with no strings attached. You see, we know how fantastic our support is, but we don’t think it’s fair to ask you to risk your money to find out. Giving you 30 minutes of free computer support will let us demonstrate our expertise and earn your trust BEFORE you spend any money.

Remember, you are under NO OBLIGATION to do or buy anything. We are able to fix most of our clients' issues in less than 30 minutes and if you decide not to hire us for more work after the 30 minutes is up, that's okay too. No guilt, no questions, no problems. This is just our way of introducing our services to you without risk. I don't expect everyone to become a customer, but I know from experience that many will end up becoming loyal, long term clients.

Our Guarantee

Our Exceptional Guarantee - all customers who become our Exceptional IT Support clients are guaranteed complete satisfaction with our service. If, after three months, you are not entirely satisfied, you will receive 100% of the monthly fees back. In this way, the risk becomes ours and the only thing you’ll lose is frustrating IT problems interrupting your business. We don't know of any other IT Support company who will confidently offer this guarantee!

Ten More Reasons

Ten More Reasons Why Our Customers Trust 25sevenIT to Support and Manage Their Computer Network:

• We GUARANTEE a 10 minute response time to network emergencies. When your computer network goes down in the middle of a busy work day, you need it fixed immediately so your employees aren’t sitting around taking a £5,000 coffee break waiting for their computers to come back online. As a customer of ours, we guarantee to respond to any crisis within 10 minutes of your call

• We Always Give You A Real Live Plain-English Speaking Person To Talk To When You Need Help And Advice. We do not use computer operated telephone answering systems for our IT support helpdesk. Instead your call will always be answered by our Help Desk and you will be put straight through to your own designated IT Support Manager. You will be given your own Account Manager who will get to know you, your team and your individual network configuration. They will be able to sort out your problem remotely – quickly and efficiently, without any hassle.

• Depending on the complexity of the project, we schedule system upgrades and fixes after normal business hours to save you thousands of pounds in lost productivity. System upgrades, fixes, and installations can bring down your computer network for several hours. For your convenience, we’ll schedule our technicians to perform this work after hours so there is minimal interruption to your normal business activities.

• Our technicians are seasoned, qualified, professionals with years of real world experience. We require ALL of our staff to complete on-going training to ensure we are up-to-date on the latest technologies and solutions. You won’t find a better qualified team of professionals anywhere else.

• We GUARANTEE to provide you with the most cost-effective solution to your problem. As a business owner myself, I understand the importance of keeping overhead and costs to a minimum. That’s why I require that all of our technicians are trained to find the least expensive solution to your problem without sacrificing quality. We never charge clients for expensive upgrades, hardware and solutions that aren’t 100% necessary.

• We GUARANTEE your satisfaction or it’s FREE. We take extra steps up front to make sure we thoroughly understand the problem, and create a well thought out approach for solving it. This enables us to avoid mistakes and overlooked issues that delay the completion of your project and cost extra in billable hours. If we can’t solve the problem to your satisfaction, our visit is free.

• We are big enough to handle any computer job, and small enough to still provide you with the individual attention you deserve. Whether it’s building a new network from the ground up or helping you figure out why you’re getting an error message when you open a document, you can count on us to help.

• As a client, you will have a dedicated technician and account representative to ensure you get the highest level of support. You can also count on me, the owner, to get involved with your project to make sure you are getting the best solutions and highest levels of service possible.

• We give flat rate project pricing. Unlike other computer support companies that give you an estimate with an hourly rate for “unexpected circumstances,” we’ll give you one flat rate for a project and guarantee to deliver your solutions without charging a penny more. This gives you peace of mind knowing you won’t end up with a bill 2 or 3 times more than you anticipated, or getting hit with hidden charges or extra hours. You know exactly where you stand and the project risk becomes ours, not yours.

• We are far less expensive than hiring full-time computer support staff. By outsourcing your computer support to us, we can save you thousands of pounds on hiring, salary, and benefits and still give you the just-in-time computer support that you need.