Our Exceptional IT Support Programme is designed to save you money by dramatically reducing or eliminating computer problems and downtime in your business, whilst also maximising your network's speed, performance and stability, without the expense of an IT department.
Your Own IT Department At A Fraction Of The Cost
For a low, fixed monthly fee, we act as your IT Department, taking over the responsibility of performing regular, scheduled monitoring and maintenance on your network to ensure your virus protection is current, your back-ups are working properly, critical security patches are up-to-date, your firewall and other security settings are actively protecting you and that all of the components of your network are functioning at peak performance.
Our purpose is to proactively PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss. We have invested in the latest Kasaya technology to provide constant monitoring of your systems so we can fix most computer issues remotely before you even know they exist! Of course, if an issue requires an on-site visit, this is also included in your Exceptional IT Support Programme at no additional cost.
We combine exceptional IT skills with commercial insight to ensure that our IT recommendations fully support your business objectives. Listening to our clients enables us to focus on technical solutions which can be harnessed to deliver commercial results.
Every customer is provided with a dedicated Account Manager who will look after your IT infrastructure and your staff and will also schedule regular IT Review meetings. These will not only be an opportunity for you to receive valuable strategic input into your ongoing IT planning, but also to provide feedback on our services.
We know how fantastic our support is but as a prospective customer we don’t think it’s fair to ask you to risk your money to find out. All new customers are offered a full three month money back guarantee when they sign our Exceptional IT Support contract. In this way, the risk becomes ours and the only thing you’ll lose is frustrating IT problems interrupting your business.
"We signed up with 25sevenIT's Exceptional IT Support Programme because we need the peace of mind that our computer systems will work when we switch them on in the morning. The biggest benefit for us is the reassurance that the system is being monitored proactively and that there is a very quick and efficient response if any minor problems do occur. We see the computer system as a tool. If it is running smoothly, this allows us to focus on what is important to us, running and developing our business." Steve Hervey, Director, Impromptu